VMax e-Solutions: Empowering Government Bodies through Customized, CostEffective and Open Source e-Governance Solutions
Today the use and adoption of e-governance has become one of the major factors in determining the development of a country. Since the amount of data generated by these systems is massive, the traditional e-Governance solutions are unable to handle the high volume of data. And hence the traditional solutions should be replaced with new technology solutions. Moreover, traditional solutions have been built on high priced platforms requiring most of the budgets thus burdening the public sectors with heavy allocation every year.Acknowledging these needs, Hyderabad headquartered VMax e-Solutions provides customized and cost effective open source e-Governance solutions that are built on latest technologies. These solutions are built in such a way that they are able to handle the enormous amount of data being generated by the systems and also organizations that implement them need not spend on licensing and their updates, which leads to saving of huge costs for organizations. The solutions built by VMax can be easily integrated with any third party application for data interaction and data transfer. Moreover, it can also be enriched with new features and add ons so that any new initiation or any level of scalability is possible through VMax’s solutions.
Cloud Based AI Grievance Redressal System
Most governments have embraced electronic means to interact and engage with its citizens for necessary service provisions. One of the main reasons any citizen would want to contact the government bodies is for placing grievance/complaints through the grievance systems. VMax has built a
“VMax e-Solutions have proven track record of providing solutions that facilitate increased efficiency, transparency and also enable speed in the process. Our solutions are customizable and user friendly, ensuring citizen friendly experience,” affirms Vishal M, Director, VMax e-Solutions. Cloud based AI Grievance Redressal System that reduces manual processes
and provides transparent and time bound services to citizens. This system also bridges the gap between the government staff and the citizens in handling the grievances effectively; therefore, connecting each other by decreasing the communication layers and sends alerts to the stakeholders on a time to time basis.
When it comes to filing a complaint, the citizens can register their grievance through the Department’s website/app, citizen care centre number or also by visiting the Citizen Service Centers. Once it is registered, the central system records the grievance and generates unique tracking number immediately for future tracking purposes. After this, the inbuilt PreDefined Intelligence System of VMax assigns these registered grievances to the concerned staffs based on the grievance type and its location accordingly.
Post assigning, an SMS alert is sent to the concerned officer with the details of complainant, so that the concerned staff can get in touch with the complainant for further information. A similar SMS alert regarding the concerned officer is also sent to the complainant for further follow up, thus breaking the communication barriers while enabling quick resolution and process transparency. Currently, VMax is in the process of developing new age Kiosk robots that add additional channel for citizen services for government organizations.
VMax e-Solutions have proven track record of providing solutions that facilitate increased efficiency, transparency and also enable speed in the process. Our solutions are customizable and user friendly, ensuring citizen friendly experience
When it comes to filing a complaint, the citizens can register their grievance through the Department’s website/app, citizen care centre number or also by visiting the Citizen Service Centers. Once it is registered, the central system records the grievance and generates unique tracking number immediately for future tracking purposes. After this, the inbuilt PreDefined Intelligence System of VMax assigns these registered grievances to the concerned staffs based on the grievance type and its location accordingly.
Post assigning, an SMS alert is sent to the concerned officer with the details of complainant, so that the concerned staff can get in touch with the complainant for further information. A similar SMS alert regarding the concerned officer is also sent to the complainant for further follow up, thus breaking the communication barriers while enabling quick resolution and process transparency. Currently, VMax is in the process of developing new age Kiosk robots that add additional channel for citizen services for government organizations.
